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SmartCIC Global Services Launches a Mobile App for Network Engineers to Make Enterprise Site Visits Simple, Accountable and Transparent

The real-time Site Visit Reporting app provides a comprehensive solution for work orders, logistics, instructions, documentation, and signatures locally across the globe.

Cannes, France, April 9 2024 – SmartCIC Global Services, a global managed service provider, has launched its Site Visit Reporting (SVR) application to provide real-time information flow from network engineers in field to global support centres. All 25,000 of SmartCIC’s certified network engineers have access to the mobile application with data from enterprise sites managed in a centralised platform. The mobile app enables SmartCIC to deliver information in real-time to its customers and digitalises what is typically an offline and manual reporting process.

The SVR app provides order confirmation, site addresses and hardware requirements to field technicians, with step-by-step instructions for proof of delivery, sharing site photos and templates. It provides a digital track record with GPS logs that confirm engineers are on site and meeting enterprise customer needs. The SVR app enables SmartCIC to check the status of deliverables and make instant changes while an engineer is on site, accelerating deployment times and avoiding costly delays.

“We’re continually finding ways to work smarter and add value for engineers in the field, our carrier partners, and their enterprise customers. We developed the SVR app to add another layer of visibility and control to our ‘Through the Line’ connectivity offering and disrupt legacy field services processes. If you can’t deliver critical data in real-time, you can’t move at the speed of today’s enterprises,” said Toby Forman, CEO and Co-Founder at SmartCIC Global Services. “The SVR app is license-free and designed to remove the friction and complexity from deploying, managing and maintaining local connectivity across the globe.”

SmartCIC’s ‘Through the Line’ connectivity solutions combine international wholesale services, local networking, access technologies, shipping and logistics, and onsite field services to deliver a unified end-to-end approach to connecting applications and services. Carrier and service provider partners can efficiently expand their capabilities with a model that has been purpose-built to enable them to monetise the opportunity in enterprise networking locally across the globe. By combining field services and access technologies, deployment times can be cut by two-thirds compared to legacy delivery models.

“Teams at our global support centres can review data and documents sent from the field in real-time and share it directly with customers. They can confirm to partners that orders have been actioned and provide immediate proof of delivery. This solves key customer pain points and gives carrier and service provider partners peace of mind and ensures that they can deliver for local enterprises across the globe. When you have this level of control and visibility, you can move faster with greater reliability and accountability, and this is what enterprises need,” said Forman. “This is just one of many digital innovations we’re working on as we optimise the enterprise networking ecosystem.”

SmartCIC has been serving Tier-1 carriers, Fortune 500, and FTSE 100 companies for more than 15 years. It works with some of the largest players in international telecoms and manages multi-market deployments across thousands of enterprise sites globally.

About SmartCIC Global Services

Headquartered in France and with offices and facilities in 13 countries, SmartCIC delivers flexible and agile connectivity and field services solutions to international carriers and global enterprise in over 180 countries. Naturally a multi-lingual business the team currently speak 15 different languages in its day-day operations with customers and partners.

SmartCIC’s core values of flexibility and agility are driven by the team’s approach to solution orientated design. SmartCIC’s strategy is to deliver fully flexible solutions that meet the needs of demanding and evolving environments.

We help customers work smarter to achieve their objectives.

www.smartcic.com

SmartCIC Appoints Johnaton Santana as Head of Carrier Wholesale and Reina Borjas as Senior Sales Manager to Accelerate Global Connectivity Growth

SmartCIC is making strategic investments in talent to expand its international wholesale connectivity offering as a key component if its end-to-end ‘through the line’ solutions.

Cannes, France, 19 March 2024 – SmartCIC, a global managed service provider has appointed Johnatan Santana as its Head of Carrier Wholesale and Reina Borjas as Senior Sales Manager. SmartCIC is making strategic investments in talent by building out its international wholesale connectivity team to support growing demand for end-to-end ‘through the line’ solutions and its approach to connectivity.

Johnatan Santana has more than 15 years of experience designing, implementing and selling telecommunications and IT services and solutions across an international footprint. He will lead the wholesale sales team and focus on accelerating SmartCIC growth in the international wholesale market. Santana previously held roles at Expereo, Brodynt, Cubix, Distcomp Corp and Alodiga. Reina Borjas has over 10 years of experience in the telecommunications industry with a background in electrical engineering. She is experienced in sales, international market management, carrier relationships, product and business development, marketing, and financial areas associated with telecommunications.

“Johnatan and Reina are excellent additions to our growing team as we push forward with global expansion in 2024. As a company, we’re expanding our reach in terms of markets, skillsets, partnerships and more. Adding the right people, technology and markets is paramount to success in 2024 and we’ve already made a great start,” said Toby Forman, CEO at SmartCIC. “Our ‘through the line’ offering is providing carriers with a whole package for success. Our customers receive access to an all-in-one, service portfolio for global connectivity that will help them to serve their clients with agility and flexibility. We’re doing more deals, hiring more industry experts and building a team that is ready to disrupt the connectivity space.”

SmartCIC’s ‘through the line’ offering combines connectivity with field services, engineering, and hands-on deployments to enable customers to benefit from lower costs, increased performance and gain greater control over connectivity end-to-end. This disruptive model helps carrier partners to capture higher margins, meet changing enterprise demands, and win new and larger contracts.

“Innovation is at the forefront of what SmartCIC do. It’s a dynamic company that prioritise customer experience and quality of service end-to-end. As Head of Carrier Wholesale, I’ll focus on building and maintaining carrier relations, motivating our sales team and enabling more carrier partners benefit from our disruptive approach,” said Johnatan Santana, Head of Carrier Wholesale at SmartCIC. “I’m excited to help take SmartCIC to another level and deliver new innovations in wholesale.”

SmartCIC has a network of over 1,000 carriers and 25,000 field engineers delivering smart connectivity and field services solutions anywhere in the world. Its combination of smart, agile and flexible global solutions coupled with in-house technical competence and local language support makes it an ideal partner for delivering complex cross-border IT projects.

“SmartCIC’s customer-centric and intelligence-driven approach makes me very excited to be a part of the company. It is taking a disruptive approach to connectivity and telecoms as a whole. SmartCIC is ready to deploy connectivity that is reliable, robust and supported by experts in enterprise networking. Innovating is the only way forward in fast-paced, changing digital environments and SmartCIC has the ability to adapt and deliver every time,” said Reina Borjas, Senior Sales Manager at SmartCIC.

In January, SmartCIC announced the appointments of Clint Collins and Matt Carpenter as Senior Sales Agents to accelerate sales strategies across a global footprint.

Find out more about SmartCIC’s current job roles by contacting: jobs@smartCIC.com

About SmartCIC
Headquartered in France and with offices and facilities in 13 countries, SmartCIC delivers flexible and agile connectivity and field services solutions to international carriers and global enterprise in over 180 countries. Naturally a multi-lingual business the team currently speak 15 different languages in its day-day operations with customers and partners.

SmartCIC’s core values of flexibility and agility are driven by the team’s approach to solution orientated design. SmartCIC’s strategy is to deliver fully flexible solutions that meet the needs of demanding and evolving environments.

We help customers work smarter to achieve their objectives.

www.smartcic.com

SmartCIC Expands Its International Sales Team with Industry Veterans Clint Collins and Matt Carpenter

Cannes, France, 16 January 2024 – SmartCIC, a global managed service provider has appointed Clint Collins and Matt Carpenter as sales agents within its global sales team. The new hires will support SmartCIC’s 2024 growth strategies, as it ramps up sales activities across its global footprint. Collins and Carpenter will help more carrier partners to serve growing enterprise demand for “through the line” solutions that combine local and global connectivity with field services.

Collins has 30 years of experience in the telecoms industry. He spent over 13 years at Epsilon Telecommunications with his primary role being Regional Director, Sales MEA. Collins previously held roles at Liquid Telecom and Alpha Telecom. Matt Carpenter was a Director at BlueDeer Technologies Ltd and Head of Broadband Networks for Cherry & White. Carpenter has also worked at Colt Technologies and Globalgig during his more than 25-year career in telecoms.

“Clint and Matt are industry veterans that bring unique skills and relationships to our business. SmartCIC is seeing accelerating demand for connectivity and converged field services, and we will continue to grow our team throughout 2024,” said Toby Forman, CEO at SmartCIC. “Clint and Matt know local connectivity across the globe and believe in the power of long-term relationships and consultancy, which aligns directly with our approach. We look forward to more organisations benefitting from our end-to-end ‘through the line’ model.”

SmartCIC’s ‘through the line’ offering combines connectivity with field services, engineering, and hands-on deployments to enable customers to benefit from lower costs, increased performance and gain greater control over connectivity end-to-end. This disruptive model helps carriers to capture higher margins, meet changing enterprise demands, and win new and larger contracts.

“I’ve been following SmartCIC’s journey and it’s one of the most innovative and fast-moving businesses in the industry right now. It’s building a true portfolio of capabilities, underpinned by customer experience, quality and speed of delivery. Being part of an organisation that moves rapidly, cares about empowerment and education as well as innovation is really exciting,” said Clint Collins, Sales Agent at SmartCIC. “I’m ready to make an impact with SmartCIC and provide more services, in more markets around the globe with a trusted and growing team.”

SmartCIC has a network of over 1,000 carriers and 25,000 field engineers delivering smart connectivity and field services solutions anywhere in the world. Its combination of smart, agile and flexible global solutions coupled with in-house technical competence and local language support makes it an ideal partner for delivering complex cross-border IT projects.

“SmartCIC’s speed of deployment, adaptability and understanding of local environments provide enterprises with immediate advantages over competitors. The entire team is expanding, and more and more knowledge is being brought to the table. By choosing SmartCIC, customers can be sure they’ll get the best access in new markets seamlessly to serve booming enterprise demand,” said Matt Carpenter, Sales Agent at SmartCIC. “There’s some exciting plans in the pipeline for SmartCIC in 2024 and I’m excited to be a part of it.”

SmartCIC has been expanding its team and capabilities throughout 2023 to prepare for exponential growth this year. In May, it hired industry veteran Chris Harper as Strategic Board Advisor. It also partnered with Telecom Management Resources, launched its global logistics solution and set-up its first CSR initiative with Maxim Nyansa Foundation to empower more African women to pursue careers in IT.

About SmartCIC
Headquartered in France and with offices and facilities in 13 countries, SmartCIC delivers flexible and agile connectivity and field services solutions to international carriers and global enterprise in over 180 countries. Naturally a multi-lingual business the team currently speak 15 different languages in its day-day operations with customers and partners.

SmartCIC’s core values of flexibility and agility are driven by the team’s approach to solution orientated design. SmartCIC’s strategy is to deliver fully flexible solutions that meet the needs of demanding and evolving environments.

We help customers work smarter to achieve their objectives.

www.smartcic.com

SmartCIC Partners with NGO Maxim Nyansa Foundation to Empower More African Women to Pursue Careers in IT

Ghana, Africa, 28th November 2023 – SmartCIC, a global managed service provider, has partnered with Maxim Nyansa Foundation, an African non-governmental organisation (NGO), to provide young people across Africa with IT training, hardware, and micro-financing. The partnership is focused on enabling more African youth, in particular young women to build careers and launch successful IT businesses in their local areas.

SmartCIC is supporting Maxim Nyansa with specialist boot camp courses, hardware donations to its training centres and schools, and lending to start or expand small businesses. It will introduce three-month long, residential networking boot camps to equip and prepare young graduates for the new local and international job market by giving them access to valuable and affordable training. Women will have explicit priority for these training and startup programs.

“We are passionate about supporting the local markets that we operate in and providing young Africans, in particular women with new opportunities to build their careers in IT. This partnership enables us to share our expertise, leverage our network of customers and partners to provide equipment, and help more women in Africa gain high-value IT skills and certification,” said Catherine Hemingray, Sales Director and Co-Founder at SmartCIC. “We’re proud that 50% of our board are women and we believe women should play a larger role in tech and telecoms globally. Maxim Nyansa’s vision for education and empowerment directly aligns with the core beliefs within our business.”

SmartCIC is providing its used IT equipment to Maxim Nyansa for use in its training programmes and is asking that its carrier partners contribute unwanted hardware to the organisation. As part of the partnership, SmartCIC’s Barcelona warehouse will become Maxim Nyansa’s official depot for second-hand hardware in the south of Europe. It will use its global logistics offering to ship and deliver hardware to sites in Ghana, Nigeria and other West-African countries where Maxim Nyansa is located.

“At Maxim Nyansa, we take a bi-cultural approach to providing the less fortunate with a chance to be educated and equipped for their professional lives. With SmartCIC as one of our partners, we’re bringing together teams where Europeans and Africans are working together on a basis of equality and synergy,” said Diana Van Der Stelt, Co-Founder at Maxim Nyansa. “We’re excited to have the SmartCIC team host bootcamps and share their expertise in networking with our students. The contribution of used hardware enables more students to gain hands-on experience that will help develop careers in IT.”

Maxim Nyansa was established in Ghana in 2016. It provides almost 57,000 students with access to ICT labs, hosts more than 100 school projects, and has trained nearly 700 teachers in Burkina Faso, Gambia, Nigeria, and Sierra Leone. Maxim Nyansa is supporting students in high schools across Africa by providing them and their teachers with much-needed IT infrastructure and educational software.

“Our goal is to support training and education in Africa as well as the development of sustainable IT businesses. We want the outcome of this partnership to be new, preferably women-owned businesses that SmartCIC can hire as part of our global network of engineers. That’s an ideal scenario,” said Toby Forman, CEO and Co-Founder at SmartCIC. “We’re excited to have ambassadors from our team host boot camps in Africa and share their knowledge. There’s an opportunity for the team to learn and gain new experiences in some of the most unique and dynamic markets in the world.”

Based on the success of this partnership, SmartCIC will look at growing this initiative in markets beyond Africa. There is potential for the development of similar training, certification and micro-financing initiatives in Latin America and Asia-Pacific regions.

If your organisation would like to donate IT hardware to Maxim Nyansa, please contact: hardwarecollections@smartcic.com

About SmartCIC

Headquartered in France and with offices and facilities in 13 countries, SmartCIC delivers flexible and agile connectivity and field services solutions to international carriers and global enterprise in over 120 countries. Naturally a multi-lingual business the team currently speak 17 different languages in its day-day operations with customers and partners.

SmartCIC’s core values of flexibility and agility are driven by the team’s approach to solution orientated design. SmartCIC’s strategy is to deliver fully flexible solutions that meet the needs of demanding and evolving environments.

We help customers work smarter to achieve their objectives.

www.smartcic.com

About Maxim Nyansa

Maxim Nyansa stands for the best of two worlds. A foundation established in Ghana in 2016. We have the strength of an NGO and we are a foundation raising funds and mobilizing volunteers to train underprivileged young Africans.

With our integrated approach, we support schools with our integrated learning transformation program, we create successful training programs to help young people in Africa prepare for the job market with the desired and required digital and other 21st century skills. Maxim Nyansa started its first pilot projects in a junior high school in Accra, with a group of 10 young IT graduates in 2016.

https://maximnyansa.com/

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