Field Service

Dispatch & Maintenance

SERVICE DISPATCH & MAINTENANCE

SLA as standard

SmartCIC takes SLAs seriously and currently meets or exceeds its KPI targets for current maintenance activities. SmartCIC offers a range of SLAs for maintenance contract including:

  • Best Efforts
  • 2-3 Business Days
  • Next Business Day
  • 8x5x8
  • 8x5x4
  • 24x7x4
  • 24x7x2
  • 24x7x1.5

Maintenance is handled by the in-life management team on the SmartCIC Service Desk. Whilst working with our own in-house Smart Tools, our service desk is used to providing direct real time updates customer 3rd party applications such as Service Now.

It is understood that stock management is a key requisite for any maintenance contract. SmartCIC has significant experience in managing stock distribution in tight mission critical SLAs.

SmartCIC takes SLAs seriously and currently meets or exceeds its KPI targets for current maintenance activities. SmartCIC offers a range of SLAs for maintenance contract including:
    • Best Efforts
    • 2-3 Business Days
    • Next Business Day
    • 8x5x8
    • 8x5x4
    • 24x7x4
    • 24x7x2
    • 24x7x1.5

    Maintenance is handled by the in-life management team on the SmartCIC Service Desk. Whilst working with our own in-house Smart Tools, our service desk is used to providing direct real time updates customer 3rd party applications such as Service Now.

    It is understood that stock management is a key requisite for any maintenance contract. SmartCIC has significant experience in managing stock distribution in tight mission critical SLAs.

Read more Close

We speak your language

Not only does SmartCIC understands the importance of meeting, and where possible exceeding KPIs, our growing team also speaks 17 different ­languages.

REQUEST A CALL BACK


    0.23252010345459