Smart CIC

The Work Smarter Company

SmartCIC is a global managed services provider based in Cannes it is incorporated in France and Spain. Founded in 2008 it holds an operator’s licence in France and currently delivers smart connectivity and field services solutions for Tier 1 operators, national carriers, FTSE 100 and Fortune 500 enterprise customers in over 100 countries and territories around the world.

Naturally a multi-lingual business the team currently speak 17 languages in its day-to-day operations with customers and partners. The organisation is currently 38 people and growing according to customer demands.

Unlike many providers in the market SmartCIC is a truly technical organisation. Its engineers are used to support its own infrastructure and connectivity needs for its customers and support personnel are certified by Cisco, Cradlepoint, Juniper, Paolo Alto, Aruba & HP.

SmartCIC is a global managed services provider based in Cannes it is incorporated in France and Spain. Founded in 2008 it holds an operator’s licence in France and currently delivers smart connectivity and field services solutions for Tier 1 operators, national carriers, FTSE 100 and Fortune 500 enterprise customers in over 100 countries and territories around the world.

Naturally a multi-lingual business the team currently speak 17 languages in its day-to-day operations with customers and partners. The organisation is currently 38 people and growing according to customer demands.

Unlike many providers in the market SmartCIC is a truly technical organisation. Its engineers are used to support its own infrastructure and connectivity needs for its customers and support personnel are certified by Cisco, Cradlepoint, Juniper, Paolo Alto, Aruba & HP.

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Our Value Proposition

  • Our commitment to customer service and delivery underpins everything we do. We believe in seeing all challenges through the customer’s eyes and empower our people to explore the unconventional and discover bold and ingenious ways to meet and exceed customer expectations.
  • Our commitment to SLA’s. We consistently perform at the 95th centile for field services customers.
  • As an international telecoms provider in our own right we are ideally placed to drawn on our extensive experience to assist customers with the deployment of large scale connectivity solutions. Our technical support team can troubleshoot connectivity issues without the need for first line customer support teams.
  • Our flexible approach to field engineering means we have an extensive network of skilled engineers capable of absorbing large deployment projects.
  • Our commitment to customer service and delivery underpins everything we do. We believe in seeing all challenges through the customer’s eyes and empower our people to explore the unconventional and discover bold and ingenious ways to meet and exceed customer expectations.
  • Our commitment to SLA’s. We consistently perform at the 95th centile for field services customers.
  • As an international telecoms provider in our own right we are ideally placed to drawn on our extensive experience to assist customers with the deployment of large scale connectivity solutions. Our technical support team can troubleshoot connectivity issues without the need for first line customer support teams.
  • Our flexible approach to field engineering means we have an extensive network of skilled engineers capable of absorbing large deployment projects.
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Philosophy

Our philosophy is to understand challenges from the customer’s perspective and define outcomes in their terms. We believe passionately that effective teamwork between customers and partners is the key to successful delivery. Because of the way we have built our business we are also nimble enough to respond to evolving needs and collaborate to enable achieve mutual objectives.

We believe that a successful provider should be able to support the needs of TIWS, SmartCIC is ideally placed through its:

  • FOCUS ONDELIVERY
  • COMMITMENT TO CUSTOMER SERVICE
  • EXPERTISE IN TELECOMS
  • FLEXIBLE AND SKILLED ENGINEERING BASE
  • EXTENSIVE NETWORK

We believe that our combination of technical expertise, language skills, extensive global network and outstanding commitment to customer service and delivery, ideally positions SmartCIC to be a key partner for the delivery solutions to customers.

SmartCIC strategy is simple - to offer customers a fully flexible solution that will meet the needs of a demanding and evolving projects.

Our philosophy is to understand challenges from the customer’s perspective and define outcomes in their terms. We believe passionately that effective teamwork between customers and partners is the key to successful delivery. Because of the way we have built our business we are also nimble enough to respond to evolving needs and collaborate to enable achieve mutual objectives.

We believe that a successful provider should be able to support the needs of TIWS, SmartCIC is ideally placed through its:

  • FOCUS ONDELIVERY
  • COMMITMENT TO CUSTOMER SERVICE
  • EXPERTISE IN TELECOMS
  • FLEXIBLE AND SKILLED ENGINEERING BASE
  • EXTENSIVE NETWORK

We believe that our combination of technical expertise, language skills, extensive global network and outstanding commitment to customer service and delivery, ideally positions SmartCIC to be a key partner for the delivery solutions to customers.

SmartCIC strategy is simple - to offer customers a fully flexible solution that will meet the needs of a demanding and evolving projects.

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